Frequently asked questions
Get answers to the most popular questions.
Police Clearance Certificates
If you were found guilty and charged, this offence will be recorded, irrespective of the charge. Minor offences like drunk and disorderly and shop lifting will also appear if charged, as well as admissions of guilt.
If a criminal case was opened and the investigating officer took your warning statement and fingerprints, this pending case will also appear on your clearance certificate.
Bad credit record/debt and traffic fines.
When a person is endorsed as wanted, a certificate will not be issued until the wanted status is removed from the person’s name.
Normal processing with SAPS can take up to 6-8 weeks. Here at Visa Logistics we can expedite within 5 working days.
- Processing at SAPS will take 5 to 7 business days.
- If you have a prior conviction or criminal background, processing can take 30 working days, or longer.
- If we collect your application and deliver your completed certificate, 2 days will be added to the length of processing.
- Courier can be longer depending on where in South Africa / abroad you stay.
- In extreme urgent cases, we can facilitate certificates within 3 working days at an added fee.
Yes. Should you require a police clearance certificate for presentation in any of the countries associated with the Hague Convention then we can assist with having it apostilled.
If you require your police clearance certificate to be authenticated, apostilled, translated or simply just couriered to a different office, we can assist you from A-Z, without you having to lift a finger.
6 months from date of stamp.
We work with an amazing courier company who treats all our Criminal Record Centre collections with great priority. Most certificates are couriered overnight for clients to receive the next morning before 11AM.
Delivery times may differ depending on location.
English. We do offer translation services and will assist you seamlessly until completion.
Understanding the requirements of the country you wish to travel to. Do you require apostille or attestation?
Documents needing to be attested will be sent directly to the Embassy of the country you wish to travel to. Middle Eastern embassies provide stamps and authentication that are higher than the Notary Public, High Court, Department of Basic & Higher Education, HPCSA and DIRCO.
Documents needing apostille will be sent to the relative offices for stamping/authentication. This will add to your processing timeline.
You may attest any original educational qualification, unabridged birth, marriage and death certificates.
The majority of documents that are required to be attested can only be attested in Pretoria as this is where DIRCO (The Department of International Relations and Cooperation a.k.a Foreign Affairs) is located.
In order for documents to be attested they have to go to one or more of the following places:
- Notary Public and the High Court
- Departments of Basic and Higher Education as well as Umalusi
- HPCSA (Health Professions Council of South Africa)
- The Relevant Embassy / Consulate
An Apostille is a form of authentication issued for documents that will be used in countries that participate in the Hague Convention.
Authentications refer to countries that are not members of the Apostille Convention and require different forms and certifications. The process is similar to obtaining an apostille; however it requires the additional Embassy Legalization by the Embassy of the country in which the document is to be presented.